SEMAI Privacy Policy

Last updated: June 9th, 2026

Welcome to Semai! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and share your data when you use our Android mobile application and website for Palm Oil Plantation System (collectively referred to as the "Service").

1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide directly to us when using the Service. This could include your name, contact information (such as email address, phone number, and address), profile information, and payment details (if applicable). Additionally, any user-generated content you submit to the Service, such as comments, reviews, or posts, may also be collected.

1.2 Usage and Device Information

We automatically collect certain usage information when you access or use the Service. This information may include your IP address, device type, operating system, browser type, and usage data (such as pages visited, features used, and interactions with the Service). This data helps us understand how you interact with the Service and enables us to improve its performance and user experience.

2. How We Use Your Information

We use the information we collect for a variety of purposes, including:

1. Providing and maintaining the Service: We use your personal information to deliver the features and functionalities of the Service to you.
2. Processing payments (if applicable): If you make payments through the Service, we will use your payment details to process transactions securely.
3. Sending updates and notifications: We may send you email updates, notifications, and important information related to the Service, such as changes to our terms or policies.
4. Analyzing and improving the Service: We analyze usage data to better understand how users interact with the Service. This helps us identify areas for improvement and enhance the overall user experience.
5. Responding to inquiries and customer support: If you contact us with questions or requests, we will use the contact information to respond and help.
6. Personalizing your experience: We may use your data to tailor your experience by recommending relevant content and features based on your usage patterns.

3. Sharing of Your Information

We may share your information with the following parties:

1. Service providers and third-party vendors: We may engage third-party service providers to assist us in providing and improving the Service. These providers may have access to your personal information to perform tasks on our behalf.
2. Business partners and affiliates: We may share data with trusted business partners and affiliates for joint marketing efforts or other mutually beneficial activities.
3. Legal authorities and government bodies: We may disclose your information if required by law, legal process, or government request, or to protect our rights, privacy, safety, or property.

4. Data Security

We take data security seriously and implement reasonable technical and organizational measures to safeguard your personal information from unauthorized access, disclosure, or loss.

5. Data Retention Policy

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or to comply with our legal, regulatory, tax, or accounting obligations.

1. Retention Period
   Different categories of data are retained for varying periods based on their purpose:
   Account Data: Personal profile information (e.g., name, email, phone number) is retained as long as your account is active. Upon your request for account deletion, this data will be permanently deleted or anonymized within 30 days.
   Transaction and Financial Data: Records of purchases, payments, and transactions are retained for 5 years to comply with applicable statutory financial, tax, and legal requirements.
   Technical and Usage Log Data: Application logs, IP addresses, and device diagnostics used for security and performance monitoring are retained for a maximum of 180 days before being automatically purged.
   Customer Support Records: Correspondence and support tickets are retained for 1 year after resolution to assist with quality assurance and dispute resolution.
   
   
2. Data Deletion and Anonymization
   Once data is no longer required for its specified purpose or legal retention window, we will securely either Permanently delete the data from our active production systems and backups or Anonymize the data so that it can no longer be linked back to you, in which case it may be used for statistical analysis without further notice.
   
   
3. Your Rights
   You may request the deletion of your personal data at any time by utilizing the "Delete Account" feature within the app, or by contacting our team directly at contact@semai.id.
   

6. Third-Party Links and Services

The Service may contain links to third-party websites or services that are not operated or controlled by us. Please be aware that we are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before interacting with their services.

7. Your Account Configuration

You have certain choices regarding the collection and use of your personal information:

1. Updating and correcting information: You can update or correct your personal information by accessing your account settings within the Service.
2. Opting out of promotional communications: You can opt out of receiving promotional emails by following the instructions provided in those emails. However, you may still receive important transactional or service-related communications.
3. Account deactivation or deletion: You can delete your account by contacting us through email or by using the link provided on each of the Application. We will contact you for further confirmation regarding your account deactivation or deletion request.

8. Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children without verifiable parental consent. If you believe that a child has provided us with their personal information without parental consent, please contact us so that we can take appropriate action.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices and legal requirements. Any modifications will be posted on this page, and the "Last updated" date will be revised accordingly.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at contact@semaigroup.com.